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楼层主管 Floor Supervisor

更新时间:2020-09-17 11:13
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5人投递简历
薪资:面议
双休
五险一金
包食宿
管理规范
有年假

职位信息

职位性质:全职
年龄要求:25-35岁
招聘人数:1人
职位类别:其他
性别要求:不限
工作地区:银川
学历要求:大专 (及以上学历)
工作经验:二年或以上 

职位描述

SCOPE
工作范围
The incumbent in this position is responsible for supervising the cleaning and maintenance operations on the floors assigned to him/her. Depending on occupancy and number of supervisors available, may have up to 3 floors assigned to him/her with 2-3 room attendants working on each floor. Each room attendant has to clean guest rooms, corridors and pantries and other common service areas in accordance with the procedures and standards established by the hotel and the supervisor controls all work carried out in these areas.
在职者负责监督清洁工作及维持楼层上分配的工作。根据现有的人员和可利用的管理人员的人数分配工作,可分配每层2-3个客房服务员共负责3个楼层。根据酒店客房的清洁标准,每个客房服务员要清洁客房,走廊和餐具室以及其他的公共服务区域并且主管负责这些区域的所有工作的贯彻执行。

DUTIES/ RESPONSIBILITIES
工作职责
Supervises the work of room attendants, ensures that all guest rooms and adjacent areas and corridors are maintained to the highest standard of cleanliness and repair. Oversees that occupied rooms are cleaned according to guest’s instructions and that check out rooms are serviced ****d on the arrival time of the next guest.
监督客房服务员的工作,确保所有的客房和邻近的走廊达到清洁和整洁的最高标准。检查已被预订的房间是否干净,服务是否达到客人要求,以及根据下个客人抵达的时间对已退房进行的服务。
Controls room attendants’ work during turn-down service and makes regular spot checks. Actively participates in turn-down service for VIPs
监督客房服务员的夜床服务并作常规的抽检,参与VIP的夜床服务。
Inspects occupied and vacant guest rooms daily and takes necessary corrective measures in order to meet the Kempinski standards in terms of cleanliness, maintenance and supplies.
为凯宾斯基的清洁维护标准,定期检查已预订及未预订的 客房。
Checks that housekeeping equipment is handled and maintained properly.
检查管家部的机器设备是否得到合适的使用和维护。
Carries out on the job training and is responsible for grooming and conduct standards of the room attendants under his/her responsibility.
贯彻执行培训工作并且负责客房服务员职责上的管理和培训。
Motivates employees to bring about excellent performance. Participates actively in the annual appraisal of employees’ performance.
激发员工使他们有出色的表现。积极参与一年一次的职工成绩评估。
Ensures that all records relevant to his/her responsibilities, i.e. furniture movement, cleaning schedules, etc. are kept accurately, up-to-date and available.
保证员工职责的所有记录。家具运作,清洁时间表等要保证精确,并且进行更新。
Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms, and that proper control is practiced to reduce expenses.
核实确保餐具室配备满足客房服务需要,并合理控制减少开支。
Signs in/out master keys and mobile phones in the housekeeping office and ensures that all keys of his/her area(s) are returned.
管家部的万能钥匙和电话机的使用和归还都要签字并确保所有的钥匙要归还到位。
Keeps himself/herself informed of hotel products, services and events in order to answer guest questions.
让自己多了解酒店的产品和服务和事件以致可以回答客人的问题。
Participates actively in quarterly linen stock-takes.
积极帮助筹备四季的布草存货。
Answers all guest questions/requests in a friendly and caring manner, takes appropriate **** or – if needed –refers the matters to the relevant persons to handle.
以友好和关心的态度解答客人的问题和要求,在需要的情况下将问题交给相关的人处理。
At the end of the shift, carries out proper handover, i.e. reporting guests with special attention, room status discrepancies, unusual situations, incidents that need follow up, to ensure consistency and guest satisf****. Handovers are passed verbally to colleagues as well as in writing into the log book.
在下班时,贯彻执行正确的移交报告也就是客人的特别要求,房间的差异情况,异常情况,需要查明的时间,确保工作连贯性和客人的满意度。移交工作时要口头传达给同事并且要载入值班日记簿中。
Assists in scheduling general cleaning during periods of low occupancy.
在低订房率的时期帮助安排整体的清洁计划。
Promotes all practices which help protecting the environment.
促进所有有助于环境保护的练习活动。
Carries out all other duties assigned to him/her by management.
贯彻执行所有分配给个人的所有工作职责。

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银川凯宾斯基饭店其他职位

学历:高中 | 工作经验:五年或以上 | 年龄:30-40岁 | 银川 | 3000-5000元/月
学历:大专 | 工作经验:二年或以上 | 年龄:20-30岁 | 银川 | 面议
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